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Returns & Exchanges Policy

Eleven60 Returns & Exchanges Policy

Once your order is received it immediately processes. If you wish to cancel, please email Customer Service and we will do our best to accommodate you. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is purchased and shipped, the Return and Exchange Policy will apply.

How do I return an item?

The easiest way to return an item is to complete the Returns Form below. After completing the Returns Form, the item that you wish to return should be sent with your name and order number from your receipt. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Eleven60 is not responsible for packages sent if we have not received a valid Tracking Number by one of the carriers mentioned.

Gift Card returns can be arranged through our customer service department. Please find our contact information under “Contact Us”.

How long do I have to return/exchange an item?
All returns, and exchanges, must be done within 14 business days of confirmed/successful delivery.

How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase, or by cashier’s check.

When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition, unworn, unwashed, and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account, or that the check has been sent, within a few days. Remember that payments to your credit card, or PayPal, always depend on the bank/building society.

What should I do if the refund amount is incorrect?
Contact us via email, or by phone, and we will solve the problem as quickly as possible. Eleven60 won’t be responsible for any product that has not been properly identified and authorized for return in accordance with Eleven60’s return policy. Eleven60 reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Returns & Exchanges Form